Photo Courtesy of Jack Shitama
Special to United Methodist Insight | June 16, 2026
Note: This post is based on Episode 201 of The Non-Anxious Leader Podcast.
Edwin Friedman had a gift for naming the emotional processes that shape leadership. His insights remain practical because they focus less on technique and more on presence—how you show up, how you regulate yourself, and how you engage the system around you. Here are four leadership tips that I learned from attending lectures at the Center for Family Process, which Friedman founded.
Create a Pause When Someone Is Emotionally Charged
When someone approaches you in a highly anxious state, Friedman suggests telling them your schedule is full for the next week and offering to meet the following week. This is not avoidance. It is a deliberate pause that allows the emotional intensity to settle. We talk often about self‑regulation, but there is also value in creating conditions that help others regulate themselves.
Most of the time, the pause gives people enough space to reflect and calm down. They may still want to meet, but they are more likely to approach the conversation with clarity rather than reactivity. This echoes the moment in John 8 when an angry crowd brings a woman to Jesus. Instead of reacting, he bends down and writes in the dirt. We never learn what he wrote, but we do see what the pause accomplished: the crowd’s anxiety lost momentum.
Anytime you can regulate yourself and create a pause, you make it easier to be a non‑anxious presence—and you give others the opportunity to take responsibility for their own emotional process.
Prioritize Emotional Connection in the First Six to Twelve Months
Self‑differentiation has two components: self‑definition and emotional connection. They are always held in tension, but in a new leadership setting, emotional connection comes first. Whether you are entering a congregation or a new organization, people don’t care what you know, until they know that you care.
Studies from the Alban Institute (2003) and the Episcopal Church Foundation (2013) found that clergy who struggled in their congregations often arrived with a strong vision but never formed meaningful emotional connections. The pattern is common: leaders rush to define direction before building relational capital. Patience matters. When you invest in healthy relationships early, you create the foundation that allows you to lead change later.
Make an Early Change You’re Not Emotionally Invested In
This is one of Friedman’s most powerful insights. When you introduce a change that doesn’t carry emotional weight for you, it becomes easier to stay grounded and observe how the system responds. High emotional stakes make it harder to remain a non‑anxious presence, and people sense that anxiety even when you don’t.
A low‑stakes change gives you a clear view of who reacts, how they react, and what their patterns reveal. That information becomes invaluable when you later lead change that truly matters.
When the System Goes Out of Whack, Ask “Why Now?”
This question is essential in leadership. When someone who is normally steady begins acting out, or when a system suddenly becomes chaotic, “Why now?” helps you look beneath the surface. Something in the broader emotional field has shifted.
The person who is acting out is likely going through something in their own life and the anxiety is making its way into the congregational or work system. In coaching leaders to ask this question, I’ve found this is nearly always the case. The anxious one, or someone they care about, is going through conflict, a difficult diagnosis or a major life change such as retirement or a promotion.
Asking this question doesn’t fix the problem, but it helps you understand the timing, the pressure points, and the underlying anxiety driving the behavior.
These four tips share a common thread: leadership is less about managing others and more about managing your own presence. When you can do that with clarity and steadiness, you create the conditions for healthier people and healthier systems.
Jack Shitama
The Rev. Jack Shitama is an ordained minister in The United Methodist Church and currently serves as the Director of the Center for Vital Leadership for UMC churches in the District of Columbia, Maryland and Delaware.